Shipping policy

We’re so excited to get your order packed up and on its way to you! Here’s everything you need to know about our shipping:

Processing Times

• Orders are usually packed and shipped within 2-3 business days.

• You’ll receive a confirmation email with tracking once your order is on its way.

Shipping Within Australia

• Standard shipping: $7.95, usually 3–7 business days depending on your location.

• Express shipping: $15, usually 1–3 business days.
  

International Shipping

• Yes, we ship worldwide! 🌍 Rates are calculated at checkout based on your location.

• Delivery times vary depending on the destination and customs.

Tracking

All orders come with tracking, so you’ll always know where your parcel is.

Delays

We do our best to get your order to you quickly, but sometimes delays happen due to couriers, weather, or busy holiday periods. Once your order leaves our hands, it’s in the care of the carrier — but if you ever run into issues, please reach out to us at info@equilibriumnatural.com.au and we’ll help where we can.